2026 KALKHOFF Image 5+ Advance - Belt Drive - BOSCH Gen5
Terms & Conditions of Sale
1. General
By purchasing a bike or accessory from Beyond Byron Ebikes (“we”, “our”, “us”), you agree to the following terms and conditions.
2. Products
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All descriptions, images, and specifications are provided in good faith.
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Colours, features, and availability may vary slightly from what is displayed.
3. Pricing & Payment
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Prices are shown in Australian Dollars (AUD) and include GST unless stated otherwise.
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Full payment is required at the time of purchase unless prior arrangement has been made.
- Any Credit card fees payable are additional to the prices shown online or quoted by Beyond Byron E Bikes
4. Delivery & Collection
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We will advise expected delivery times at purchase. Delays may occur due to supplier or transport issues outside our control.
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Risk in the goods passes to you upon collection or delivery.
5. Returns & Refunds
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We do not accept returns or provide refunds if you change your mind.
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In accordance with Australian Consumer Law, you are entitled to a replacement, repair, or refund if the product is faulty, unsafe, or not as described.
6. Warranty
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Manufacturer warranties apply to bikes and accessories.
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Warranty does not cover normal wear and tear, misuse, lack of maintenance, or modifications.
7. Liability
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To the extent permitted by law, we are not liable for injury, damage, or loss arising from use of bikes or accessories purchased.
8. Governing Law
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These terms are governed by the laws of New South Wales, Australia.
FOCUS & KALKHOFF - FRAMES
We offer a 10-year extension to our comprehensive warranty programme for frames of e-bike and s-pedelec aluminium models.
In the event of processing or material faults, which lead to cracking or breakage, appearing on the frame within the 10-year warranty period, please contact your authorized dealer. The warranty only extends to the original (first) owner and is not transferable. If the bike has been used for hire, the warranty does not apply.
Warranty claims can only be made via your specialist dealer. Your specialist dealer will supply you with a new frame, and will install it for you.
The warranty does not cover normal wear and tear or aging. Similarly excluded are damage or defects in the paintwork of e-bike frames. Any paintwork damage, which occurs after your specialist dealer has delivered your bike, is not covered by the terms of the warranty or liability for material defects. If the bike has been used for hire, the warranty does not apply.
The prescribed regular servicing must have been carried out by an authorized dealer and recorded in the service history log.
If your model is no longer included in our product portfolio within the ten-year warranty period, you will receive a suitable replacement model from the existing product range (color and finish may differ from the original model).
Please indicate the serial number as well. It can be found on the underside of the bottom bracket. You will also find a silver quality sticker in the bottom bracket area of all models, with two nine-digit number sequences. The top number sequence is preceded by the letters „sn“. This is the factory order number (serial number). The second number sequence is preceded by the letters „pn“. This is the article number, which starts with 61 or 62. The model names are attached to the frame as décors.
To activate your 10-year frame warranty, you must register your model, complete with all the required details, here online within 8 (Eight) weeks of the date of purchase. You will then receive a confirmation email which you must retain.
SHIMANO COMPONENTS
Shimano's warranty coverage against manufacturing faults is:
- 3 full years on Durace and XTR series products
- 2 full year on all other Shimano components
- 1 full year on all footware, clothing and wheels
BOSCH System - New Bike Sales
The warranty periods offered will commence upon the date of the purchase of the Product and if the date cannot be determined, then the warranty period will commence twelve (12) months after the date of manufacture stamped on the Product.
The following warranty periods will apply:
Domestic, lease & subscription use:
• Motor: 2 years
• Batteries: 2 years or 500 charge cycles, whichever comes first
• Display Units: 2 years • Ancillaries (small parts & hardware): 2 years
Commercial use:
• 1 year from date of purchase
The "domestic, lease & subscription use" warranty periods apply to Products that are used by individuals for personal use.
The commercial use warranty period will apply for Products used for all other uses. This includes, without limitation, use of Products for hire, demonstration or Delivery .
Li-ion batteries are subject to a natural aging process.
Robert Bosch GmbH (“Bosch”) guarantees to the e-bike manufacturer, on the current contractual basis, that the battery will retain at least 60% of its original energy content within the warranty period specified above. Bosch will assess, on a case-by-case basis, whether the conditions for granting a replacement battery under warranty or as a goodwill gesture are met in relation to the respective e-bike owner.
BOSCH System - Second Hand Sales
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On second-hand bikes, Beyond Byron E Bikes may provide a 12-month limited warranty on the Bosch motor and battery against manufacturing defects. If you are covered it will be stated on your invoice.
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Warranty covers defects in materials or workmanship only – not wear and tear, misuse, or normal ageing.
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Assessment can be carried out at any Bosch-approved service center. Repairs or replacements will be carried out by Beyond Byron Ebikes at their Mooball location.
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Customers are responsible for transporting the bike to and from our Mooball location for any warranty work.
These warranties are in addition to your rights under Australian Consumer Law.
We aim to get you the best deal we can so if you can find the same bike for a lower price (including any shipping) then we will endeavour to match the price.
Always get in touch and we will do our best to get you the best deal!
Pickup by arrangement from our location in Mooball, NSW
5889 Tweed Valley Way (next to the Moo Moo Roadhouse)
Mooball, NSW 2483
Pickup time will vary depending if bike is in stock at location or in stock at distributor, please contact to confirm prior to order.
Bikes - Local Delivery
- up to 50km of Mooball - Free
- up to 100km of Mooball - $100
Bikes - Long Distance Delivery
Bikes can be shipped Australia wide - please contact for quote, example rates
Brisbane - $200
Central Coast - $200
Sydney - $250
Melbourne - $400
Adelaide - $500
Perth - $800
All E Bikes that we sell or hire are certified safe and legal to ride in Australia.
E-Micromobility Information on all E Bikes for Hire
Information Standard Statement related to all E Bikes we hire and sell
Before using this vehicle, check the applicable local laws relating to your intended use of the vehicle on roads and road related areas.
E Bike and Battery Disposal Information
WARNING: Do not dispose of this vehicle or components of this vehicle in household or kerbside garbage bins. When disposing of this vehicle or components of this vehicle, check the applicable local waste and disposal laws.
NSW Safe Disposal of Lithium Ion Batteries
BOSCH Battery Charging times - Smart System
BOSCH Battery Charging times - System 2
Manuals
All BOSCH Manuals for Batteries, Chargers and Drive Units
Other Safety Information
RFS Lithium Ion Battery Safety Page
NSW Fire safety information on E Bike Batteries
Certification Standards
BOSCH Batteries, Chargers and Motor Certification for all BOSCH equipped E Bikes
BOSCH Equipped FOCUS E Bikes Certifications
FAZUA Equipped FOCUS E Bikes Certifications
SHIMANO Equipped FOCUS E Bikes Certifications
BOSCH Equipped KALKHOFF E Bikes Certifications
